🔒 Privacy Policy

At REGALOZ, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share information when you visit regaloz.pk, place an order, contact us, or interact with REGALOZ through our website and social media platforms.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with REGALOZ, we may collect information such as:

• Personal Information: Name, phone number, email address, billing or delivery address, city, and other information required to process your order.

• Order Information: Products purchased, selected sizes, quantities, payment method, delivery details, and order history.

• Payment Information: Information necessary to confirm or process payments. Payments may be handled through COD, bank transfer, JazzCash, Easypaisa, NayaPay, SadaPay, UPaisa, or other available methods.

• Technical Information: Device type, browser information, IP address, cookies, and website activity where applicable.

• Communication Information: Messages, emails, WhatsApp conversations, complaints, support requests, and other communications with REGALOZ.

We only request information reasonably necessary to provide our products and services.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders

• Arrange shipping and delivery

• Provide order and tracking updates

• Process or verify payments

• Provide customer support

• Handle complaints, returns, and exchanges

• Respond to questions and inquiries

• Improve our website, products, and customer experience

• Prevent suspicious or fraudulent transactions

• Send promotional messages or updates where permitted and where you have chosen to receive them

3. How We Share Your Information

REGALOZ does not sell your personal information.

We may share information when reasonably necessary with third parties that help us operate our business, including:

• Courier and delivery partners

• Payment service providers

• Website and e-commerce service providers

• Hosting and technical service providers

• Analytics or marketing platforms, where applicable

• Government or legal authorities when required by applicable law

These third parties may process information according to their own applicable privacy practices.

4. Cash on Delivery & Payment Information

For Cash on Delivery (COD) orders, necessary customer and delivery information may be shared with our courier partner to complete your delivery.

For advance payments through HBL, JazzCash, Easypaisa, NayaPay, SadaPay, or UPaisa, payment-related information may also be processed by the relevant payment or financial service provider.

REGALOZ will never ask you to publicly share sensitive banking credentials such as your password, PIN, or OTP.

5. Cookies & Website Data

Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand website usage, and improve the shopping experience.

Third-party services integrated with our store may also use cookies or similar technologies according to their own privacy policies.

You may be able to manage cookies through your browser or available website privacy settings.

6. Marketing Communications

Where applicable, REGALOZ may send information about:

• New arrivals

• Restocks

• Special offers

• Discount campaigns

• Upcoming REGALOZ drops

You may request to stop receiving promotional communications at any time.

7. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Choices

Depending on applicable requirements, you may contact us to:

• Request information about personal data we hold about you

• Correct inaccurate information

• Update your contact details

• Request deletion of eligible personal information

• Withdraw consent for promotional communications

Certain information may need to be retained where necessary for legitimate business, transaction, fraud-prevention, or legal purposes.

9. Account Security

If customer accounts are available on our website, you are responsible for keeping your login details and password confidential.

If you believe your account has been accessed without authorization, contact REGALOZ as soon as possible.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, courier services, or other external services.

REGALOZ is not responsible for the privacy practices or content of independently operated third-party platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, or business practices change.

The latest version published on our website will apply from its stated effective date.

12. Contact Us

For questions, concerns, or privacy-related requests, contact REGALOZ:

📞 Call / WhatsApp: 0324 4837007
✉️ Email: regalozdesigns@gmail.com
📸 Instagram: @regaloz.pk
🎵 TikTok: @regaloz.pk
📘 Facebook: REGALOZ.PK
🌐 Website: regaloz.pk

REGALOZ — A Gift In Every Thread. 🧵