Privacy Policy

Privacy Policy

 

At Regaloz, we value your trust and are fully committed to protecting your privacy. This privacy policy explains how we collect, use, share, and safeguard your personal information when you interact with us through our website, social media (like Instagram and Facebook), or during in-store or cash-on-delivery purchases across Pakistan.

IF YOU DO NOT AGREE WITH OUR PRIVACY PRACTICES, PLEASE DO NOT MAKE A PURCHASE OR PROVIDE PERSONAL INFORMATION.

We may update this Privacy Policy from time to time. When we do, the updated date will be reflected at the top. By continuing to use our services, you acknowledge and accept the updated Privacy Policy.

1. Information We Collect

We may collect your information in several ways, including but not limited to:

  • Personal Information: Your name, shipping address, phone number, email address, gender, city, and interests — all collected when you place an order, register on our site, or interact with us on social media or at our events.

  • Technical Data: Such as device type, browser, IP address, and cookies when you visit our website.

  • Communication Data: Including chats, emails, messages, or other support interactions.

You are not obligated to provide personal data, but doing so may be required to access features like order tracking, promotional updates, or limited-edition drops.

2. How We Use Your Information

We use the data collected to:

  • Process your orders and deliveries

  • Improve customer experience and website performance

  • Send order updates, promotions, and exclusive news

  • Respond to customer queries and support issues

  • Analyze trends and improve our designs, marketing, and campaigns

3. How We Share Your Data

Regaloz does not sell or rent your personal information to any unaffiliated third party. However, we may share your data with:

  1. Service Providers: Including those who assist with payments, deliveries, hosting, customer support, and marketing.

  2. Legal Authorities: If required by law to investigate, prevent, or take action regarding fraud or other harmful activities.

  3. Advertising Partners: Who use anonymized data or cookies to serve relevant ads through platforms like Google, Meta, etc.

  4. With Your Consent: For things like giveaways, shoutouts, or collaborations.

4. Cookies & Tracking

Cookies are small text files stored on your device to help us remember your preferences and improve your shopping experience.

  • We use first-party cookies for smooth navigation and login memory.

  • We may use third-party cookies like Google Analytics to understand user behavior and trends.

You can control or delete cookies through your browser settings at any time.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct any inaccurate or outdated data

  • Withdraw your consent to marketing at any time

  • Request deletion of your personal data (subject to legal requirements)

For any such request, email us at regalozdesigns@gmail.com

6. Account & Password Security

If you create an account on Regaloz, you are responsible for maintaining the confidentiality of your password. Any activity under your account is considered your responsibility.

Regaloz reserves the right to terminate accounts, edit or remove content, cancel orders, or restrict service at our discretion.

7. Contact Us

For questions or concerns regarding this Privacy Policy, feel free to contact us:

📧 Email: regalozdesigns@gmail.com
📍 Instagram DM: @regaloz.pk